Terms and Refund Policy
- There is no cancellation option or refund.
- Travel times are listed on a 24-hour basis.
- Ticket fees are non-refundable under any circumstances.
- Tickets may be transferred to another date for a fee, provided they are submitted to the office at least 6 hours before the departure time.
- It is strictly forbidden to transport animals, birds, fish, or any flammable or explosive materials inside the vehicle.
- The company is not responsible for any damage to luggage.
- In the event of a lost bag, the maximum compensation is EGP 100.
- Passengers are responsible for their own bags inside the vehicle.
- Children 5 years and older are charged a full ticket.
- Children under 5 years old are free of charge without a designated seat on the bus.
- Each passenger is allowed to carry only two bags.
- Smoking is prohibited inside the vehicle's cabin.
- Boarding and alighting is permitted at official stations only.
Refund Policy
Ticket fees are non-refundable under any circumstances.