• There is no cancellation option or refund.
• Travel times are listed on a 24-hour basis.
• Ticket fees are non-refundable under any circumstances.
• Tickets may be transferred to another date for a fee, provided they are submitted to the office at least 6 hours before the departure time.
• It is strictly forbidden to transport animals, birds, fish, or any flammable or explosive materials inside the vehicle.
• The company is not responsible for any damage to luggage.
• In the event of a lost bag, the maximum compensation is EGP 100.
• Passengers are responsible for their own bags inside the vehicle.
• Children 5 years and older are charged a full ticket.
• Children under 5 years old are free of charge without a designated seat on the bus.
• Each passenger is allowed to carry only two bags.
• Smoking is prohibited inside the vehicle's cabin.
• Boarding and alighting is permitted at official stations only.

Refund Policy

Ticket fees are non-refundable under any circumstances.